Shipping Policy

Shipping Policy

Thank you for shopping at Volimo! Below you'll find everything you need to know about how and when your order will arrive.

Order processing
All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You'll receive an email confirmation as soon as your order is placed, and another one with your tracking number once it has shipped.

Shipping time
Once shipped, orders typically arrive within 10–15 business days. In total, please allow approximately 11–17 business days from the time you place your order until it arrives at your door.

Shipping costs
We offer free shipping on all orders.

Where we ship
We currently ship worldwide. 

Order tracking
When your order ships, you'll receive a tracking number by email. Please note that it may take a few days before tracking information appears in the carrier's system.

Delays
While most orders arrive within the estimated time frame, delivery can occasionally be delayed by high order volumes, customs processing, holidays, weather or carrier issues. We appreciate your patience, and we're always happy to check on the status of your order.

Customs and import fees
Depending on your country, your order may be subject to customs duties or import fees, which are the responsibility of the customer. 

Incorrect address
Please double-check your shipping address before completing your purchase. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before your order ships.

Lost or missing packages
If your tracking shows your order as delivered but you haven't received it, please check with neighbours and your local post office first. If you still can't find it, contact us within [14] days of the delivery date and we'll help resolve the issue.

Contact us
Have a question about your order? Email us at info@volimo.co and we'll get back to you within 24–48 hours.